If you have an existing ’800′ / toll free number, that’s OK
If you have an existing local tip number, that’s OK too
Even if you already have a working tip number, we think we can add significant improvement to your call handling capability in three significant areas:
- Customized routing with menus
- Discounted pricing
- Increased bandwidth (number of simultaneous calls processed)
Let’s use the following actual program examples:
An existing program wanted to keep their old number active, they wanted an option for Spanish-speaking callers, and they wanted after hours call transfer. We sent calls originating from these areas/numbers to a menu offering English and Spanish, from there the callers selecting English went to the local chapter. If they failed to answer or the line(s) were ‘busy’ we sent the calls to their answering service equipped with TipSoft software to record and report the information. If they selected Spanish, the calls went to the service that provided Spanish-speaking operators. Their ‘old’ 800 number continued to receive calls from throughout the whole country. All connections were made using services selected and chosen by the local chapter.
A chapter reported a problem with their existing 800 number being misdialed by callers responding to an infomercial. We took that existing 800 number in house, refusing to accept calls from outside their home state and sending in-state calls to a message giving the new 800 number. When the misdials subsided, the old number was routed back to the chapter, accepting calls from throughout the country, and we placed it in a daily email report form to our help desk showing call activity so such an expense as the previous infomercial incident can be averted. The chapter saved 37% with their old number, established a fail safe system to prevent future mis-use.
A local chapter wanted to forward their 800 calls to an answering service in Canada that provided excellent service and used the TipSoft system. Their 800 carrier couldn’t forward calls to another 800, especially one in Canada. The number used by the chapter had been in service for years and had powerful user recognition. Their service was ‘down’ and they needed help. Within hours we had the number transferred to our facilities and routed to the cooperating bureau in Canada. The chapter preserved their well known number.
Using the Telecompute facilities ensures that more calls get through to the intended destination (See Call Supervision tab above). By using the Telecompute network for all of your calls enables your program to keep more of your needed funds through our discounted pricing and the fact that the routing automatically turns every call into an interstate call, incurring even lower taxes.