April 12, 1995
To Whom It May Concern:
Our organization was referred to the Telecompute Corporation by AT&T to provide assistance in designing an installing a MultiQuest 900 telephone program. We desired to provide updates concerning critical developments, to be recorded by the Union President, during our contract negotiation period in the fall of 1994.
We chose AT&T and Telecompute because we were concerned with three important factors:
The system would be required to accept a high volume of calls within a relatively narrow time frame from our 270,000 combined membership.
The system would provide easy access and recording instructions for our Union President
The system and all connections would provide high transmission quality and sound reproduction for all callers.
On the Friday after negotiations had begun, we decided to shift the program to 800 access, in order to enable more members to reach the program from sites outside their homes. In less than two hours, the Telecompute Corporation installed a duplicate program with 800 toll free access and we were able to disseminate the number immediately to our membership.
Over that weekend period, we received 10,000 calls to the 800 number that would otherwise have been lost, were the personnel at Telecompute not able to react so quickly to our request.
Within a week after negotiations had ended, we received a complete detailed report from Telecompute within a few days which included a summary of all calls, and minutes, and the Telephone number of each and every caller to the program.
We recommend the Telecompute Corporation without reservation to any organization that might be considering and inbound telecommunications application for either 800 or 900 service.
Gary L. Parrish
Executive Assistant to the Secretary-Treasurer